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featured customers
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RailCorp
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RailCorp provides passenger rail transport throughout NSW via its CityRail and CountryLink services. It is responsible for the safe operation, crewing and maintenance of passenger trains and stations. It also owns and maintains the metropolitan rail network and provides access to freight operators in the metropolitan area.
RailCorp knew there were issues with how incident reporting was being managed, but just weren't aware of whether the issues were related to inefficient business processes, poor systems integration - or both.
"Beyond Commerce performed an in-depth analysis of our incident management business processes and systems, was able to identify silo's of information, duplicate processes and poorly integrated systems that was inhibiting our ability to efficiently manage the incident reporting process.
They provided us with a holistic yet detailed view of the processes and systems involved, and was then able to identify a number of key areas of opportunity including the elimination of a number of information silo's and duplicated processes, and poorly integrated systems.
They devised a plan containing a number of immediate steps that would provide the business with significant relief, while providing a roadmap that would allow us to achieve significant cost reductions and improvements to operating efficiency.
Their work was detailed, thorough, and has provided significant value to the business. We would have no hesitation working with them again in the future."
Steve Walley
eCommerce Manager
RailCorp of NSW
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